With 3 Short Words, the CEO of Delta Air Lines Just Taught a Leadership Masterclass

Delta Air Lines held its latest earnings call last week. The transcript ran 14,000 words, but three words in particular leapt out: optimism, hope, and confidence

Delta CEO Ed Bastian and his leadership kept repeating them, and I think that probably tells you something about the leadership message they came into the call intending to impart.

This kind of takeaway is typical of the business lessons that led to my free ebook, Flying Business Class: 12 Rules for Leaders From the U.S. Airlines. It’s also why I advise leaders of businesses of all sizes and in all industries to pay attention to what Delta and the other big airlines do.

This has been perhaps the most challenging time in the history of U.S. aviation. 

Bastian himself called it “the toughest year in Delta’s history,” at the start of the earnings call, as he revealed that

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How to Buy HR Tech: Sales Leaders’ Advice

Buying new software for your HR tech stack is difficult. From discovering a need to vetting vendors to making a final decision, there are a lot of bumps in the road that can lead to costly mistakes. 

When buying new HR software, there is typically a sales person on the opposite side of the Zoom.  While these folks are incentivized to sell us, many of them are actually great resources on the industry and landscape of solutions.

We realized that sales people have a bit of insider knowledge as they see things from the vendor side.  And, they get to see the processes that a lot of HR practitioners go through to buy software.

With that in mind, we asked salespeople across the HR vendor ecosystem how HR practitioners can improve their process of finding/vetting/buying tools and software. In no particular order, here are our favorite pieces of advice:


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Ripple Price Prediction: XRP/USD Fails to Break Out Above $0.30; Price Down with 6% Loses

XRP Price Prediction – January 15

XRP/USD has been trading sideways for the past week as it seems that bulls can’t push its price above $0.30.

XRP/USD Market

Key Levels:

Resistance levels: $0.45, $0.50, $0.55

Support levels: $0.15, $0.10, $0.05

XRPUSD – Daily Chart

Earlier today, XRP/USD touches the daily high of $0.30 before giving a bearish signal at the time of writing, the coin is seen floating within the 9-day and 21-day moving averages as the technical indicator RSI (14) moves below 45-level. Meanwhile, a break below the channel could give the market enough strength to dig dip, but crossing above the moving averages might lead the market to a bullish scenario.

What to Expect from Ripple (XRP)

At the moment, the Ripple price keeps demonstrating a sign of weakness across its markets. Looking at the daily chart, XRP/USD market is down by 6.01%, reflecting a price drop in … Read more

People Who Confuse These 5 Critical Words in 2021 Have Very Low Emotional Intelligence

This is an article about emotional intelligence and language. It might be the timeliest one I’ve written on the subject.

It’s the kind of practical analysis you’ll find in my free, 115-page ebook: Improving Emotional Intelligence 2021an empowering strategy that can help you deal more easily with difficult people.

Because let’s face the truth. We’re all encountering more of them lately: people whose nerves are shot, whose patience is at an end, whose anxieties are through the roof, and whose behavior, as a result, is sometimes fraught.

Know anyone like that? The good news is that if you can learn to differentiate quickly among five related emotions that difficult people like this might be experiencing, you can create strategies to respond, and maximize your happiness and success.

Fear, anger, frustration, resentment, rage

Let’s go to the five emotions, along with their summarized Merriam-Webster definitions.

First, fear

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The Upsides of a Private Equity Job

For people looking to work in finance, careers in private equity are a popular option. The chance to work closely with companies, evaluate investment and acquisition targets, learn closely about how businesses function, and earn great salaries in a prestigious, high-flying profession attracts the best candidates each year. These flock to apply to leading US private equity firms and elsewhere in the world, though only a few make it through to their dream job every year. 

Here are the top reasons that attract people to private equity jobs: 

A prestigious job 

Private equity careers take you to the top of the finance sector, as they are highly prestigious. Professionals are part of management boards, they look across countries and sectors for large companies to buy and sell, and they offer advice and coaching to CEOs. The good PE firms take on very few people every year, and those hires tend … Read more