Delta CEO Ed Bastian and his leadership kept repeating them, and I think that probably tells you something about the leadership message they came into the call intending to impart.
This kind of takeaway is typical of the business lessons that led to my free ebook, Flying Business Class: 12 Rules for Leaders From the U.S. Airlines. It’s also why I advise leaders of businesses of all sizes and in all industries to pay attention to what Delta and the other big airlines do.
This has been perhaps the most challenging time in the history of U.S. aviation.
Bastian himself called it “the toughest year in Delta’s history,” at the start of the earnings call, as he revealed that