It’s a great example of something I explore in my e-book, Flying Business Class: 12 Rules for Leaders From the U.S. Airlines, which you can download here for free.
In short, no matter what business you’re in, it’s worth following the airlines. Their industry is like a nonstop parade of detailed case studies that can help you make better decisions.
Today’s lesson comes from an interview that Delta CEO Ed Bastian did with David Faber on CNBC this month.
They talked about the pandemic, of course. As I’ve written here before, Bastian’s optimistic outlook has stood out among his industry peers.
But in a half-hour discussion, Bastian went further, talking about other big challenges, and more broadly, how the job of any big company CEO