How Technology Has Helped The Low-Touch Economy

Many industries have had to quickly adapt to new operational guidelines due to the coronavirus outbreak completely changing the economy and the way we live our lives. Many professions that the public took for granted were prevented from operating under their normal circumstances. 

However, innovation is at the forefront of our economy and technological and operational advancements have allowed for these goals to continue and strengthen the base of their sector. The low-touch economy has become the prominent form of professional service.

When will life return to normal? Professor Julian Hiscox, from the University of Liverpool, suggests that while there may be a hint of normality in summer of 2021, he predicts: “we won’t be ‘back to 2019’ for five years.”

The need for continued distancing and regulation mean that businesses must adapt to the limited contact world of work. Here, we look at how businesses and workers are … Read more

On the Way to the Super Bowl, Tom Brady Just Gave a Leadership Masterclass

Tom Brady is going to the Super Bowl for the 10th time–by far the most Super Bowl appearances of any player in history–after his team’s victory Sunday.

It’s pretty much indisputable now that Brady is the greatest football player of all time. (Hence the title of my free ebook, Tom Brady Always Wins: 10 Success Lessons From the GOAT, which you can download here.)

Granted on-the-field performance was mixed Sunday–a great first half followed by a less-than-stellar second half. But, what happened after the game provided a quick glimpse into why he’s so successful.

I’m talking about his post-game interview on the field, and how he ended it. 

At age 43 — oldest active player on a roster in the NFL, and in his first year with Tampa Bay after two decades and six Super Bowl victories with the New England Patriots — it was Brady with whom

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4 Active Job Options That Give You a Chance to Help People Every Day

For some people, sitting behind a desk is a boring and dull way to make a living. If you crave a more active job that also allows you to take pride from helping others, there are several career paths that may be a good fit for you. Here are four of the top job options that will allow you to help others while keeping active.


Paramedics are often the first trained medical responders a person sees when he or she has suffered an acute injury or sudden health crisis. In this job, you’ll literally be able to save peoples’ lives every single day. Being a paramedic also ensures that you’ll work primarily outside of an office setting. Though the job can be demanding, it’s also an extremely rewarding way to make a living.

Tow Truck Driver

If you’ve ever had your car break down by the side of the Read more

At Delta and United Airlines, These 2 Short Words Make a Big Difference For 2021

Here’s a leadership question, courtesy of Delta Air Lines and United Airlines. When you’re leading a team in difficult times, is it better to exude optimism, or lean toward realism? 

This is the sort of thing I cover in my free ebook, Flying Business Class: 10 Rules for Leaders From the U.S. Airlines, about what business leaders can learn from watching the airlines. (You’re invited to download it here.)

Over the past 10 days or so, we’ve had the chance to watchas Ed Bastian, the CEO of Delta Air Lines, and Scott Kirby, the CEO of United Airlines, each took a significantly different rhetorical approach as they predicted the way forward during 2021.

First, Bastian at Delta. During his airline’s most recent earnings call, I was struck by how often Bastian and his team used variations of words like “hope,” “optimism,” and “confidence” despite the

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Different Types of Pre-Employment Tests to Boost Remote Hiring

Job interviews have gone completely virtual because of the pandemic. As a result, it’s become difficult to see how well a candidate fits with your company.

While video interviewing software has stepped up its game to make the hiring process easier for both hiring managers and talent, you might still miss a few key predictors about potential employees that aren’t always noticeable on video.

Pre-employment assessments are designed to measure off-the-resume intangibles and pre-evaluate job performance. How well does this person’s values really align with your company culture? Do they have the right competencies to excel quickly? Are they actually proficient in the hard skills you require, or are they fluffing their resume?

Software solutions have popped up to answer these questions, from coding interview platforms to cognitive ability tests. We thought we’d break down the different common types of pre-employment screening out there so you can decide what … Read more