Elon Musk has had plenty to share with business owners over the years, and he’s spent plenty of time thinking outside the box. But a comment he made a couple of years ago in a letter to employees may be one more business leaders should consider in a world disrupted by the coronavirus pandemic.
“Communication should travel via the shortest path necessary to get the job done, not through the ‘chain of command,'” Musk wrote to his employees in 2018. “Any manager who attempts to enforce chain of command communication will soon find themselves working elsewhere.”
Musk went on to say that “a major source of issues” in companies come when communication doesn’t flow freely. As he told his Tesla employees, it “must be OK for people to talk directly and just make the right thing happen.”
Two years later, the world looks decidedly different for most companies.