Viagogo 'refusing to refund fans' for gigs cancelled in pandemic

Which? says firm changed policy to deny refunds if tickets can be used in 2021

The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?.

Hundreds of summer events have fallen victim to the coronavirus outbreak, with organisers offering to give fans their money back if they do not want to, or cannot, transfer their tickets to 2021.

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