When you offer extermination services in the local area, it’s important to improve your skills and customer service to remain competitive in the industry. There are many ways you can stand out and attract more customers as you service different types of residential and commercial properties. Here is what you need to be a good exterminator to ensure you make it easy for your customers to remain loyal to your business.
Make it Easy to Schedule Appointments
Make it easy for your customers to schedule appointments when they need pest control services. Include a feature on your website where they can automatically schedule an appointment outside of your business hours. Not only will this offer more convenience to your customers, but it’ll allow you to stay busier with the properties you service during the week.
Stay Updated with Training
Make it a point to continuously stay updated with training to ensure you continue to hone your skills and techniques while on the job. This will allow you to improve the quality of your services to benefit your customers and reduce the risk of pests returning to the properties. Look for pest control recertification classes to ensure you can continue to remain knowledgeable as a local professional.
Read the Reviews
Read the online reviews that are posted on your website or online to ensure you understand if your customers are satisfied or have any concerns. This will allow you to receive feedback on the services you offer and make any necessary improvements. Directly responding to the reviews will also show that you care and are listening to your customers. If you have dissatisfied customers, consider offering to revisit their property for free in the future.
Respond to Inquiries
If you fail to respond to phone calls or emails, you’ll start to lose customers. Get into the habit of responding to questions or inquiries within a 24-hour period to ensure you meet your customers’ needs. Make it easy to be reached to ensure you can be available and are trusted. Keep your phone on during the day and follow up with your customers to ensure they’re satisfied with the services and have their pest problems resolved.
Knowing what it takes to be a good exterminator can allow you to have a successful business and feel proud of the services you offer. It can also help you to avoid issues or complications as you interact with a lot of customers throughout the week.